Frequently Asked Questions
When you book with us, you will receive a competitive rate. We have a strict cancellation policy and normally do not provide customers with refunds. For more information, please visit our Cancellation Policy section.
Once you’ve made a reservation, it is no longer possible to modify your booking. If you require assistance to modify your booking, or would like to have more information on this topic, please send us an email on firstname.lastname@example.org and we will respond within 24 hours.
Our apartments do not come with a reception area, or a dedicated reception desk. Kindly note that our apartments are usually located within residential buildings, which is why we suggest you contact us directly via telephone or email if you experience any difficulties during your stay or during check-in and check-out procedures.
Yes, all apartments come with complimentary WIFI, available for all guests. All apartments are equipped with Smart TVs and Netflix, which you can enjoy free of charge during your stay.
We have a 24-hour check-in procedure which allows you to check-in anytime after 3:00pm on the day of your booking.
If you are unsatisfied with your apartment or would like to report an issue to our management team, please use the Report an Issue section and we will respond to your query within 24 hours.
If your issue is urgent, please call us directly on our 24-hour landline. If your issue is not urgent, please use the Report an Issue section.
Yes. We are available at any time during the night or day.
All facilities are displayed upon booking the apartment. If the apartment comes with complimentary parking, you will receive the instructions on how to park your vehicle after you’ve completed the booking procedure.
Yes. Online travel agencies will add a commission to the rates displayed on their websites, which is why we strongly recommend you book directly with us. There is usually a difference of 10-15% in price when booking directly through our website.